yes, no smartbro connection til this very moment, im stuck with dial up! grrr! i had the worst customer service experience from smart today. gawd, i wonder how they train their agents regarding phone etiquette. I asked for the agent's supervisor and i said that i am willing to wait. and his reply "ma'am kahit naman po yung supervisor ang makausap nyo, yun din naman po sasabihin nya sa inyo".. so i said " sya ang gusto ko makausap, hindi ikaw, so can you please just get your supervisor for me?"... he placed me on hold for like 3 mins, so i thought that by the time he's back, il get the chance to talk to the sup. But when he get back on me he said .."ma'am i'v e already forwarded your concern to the support group. rest assured that its being taken care of".. hay, ano ba ang hindi nya naiintindihan sa sinabi ko?would you believe it happened twice.. i asked for the supervisor again pero yun pa din sagot nya every time babalikan nya ko. I was pissed na talaga.. so i said " Ano ba ang hindi mo naiintindihan sa sinasabi ko? sabi ko gusto ko maka usap ang supervisor mo. wala akong paki alam sa support group nyo! yung supervisor mo ang gusto ko makausap. bakit ba hindi mo sya maibigay sa akin? meron ka bang hindi naiintindihan sa sinasabi ko?"
finally, after that i was transferred to the sup! haay, actually hindi na yung connection ko ang ni report ko, but this agent na walang etiquette at all. I even asked if he is new pero hindi naman daw. So matagal na pla sya and he still don't know how to handle calls. Im giving them til sunday, and im thinking of pulling out my account, i dont care if they have a lock in period of one year.. basta i wont pay them na, and wala akong pakialam kahit i disconnect pa nila ko. bwiset!